Welcome to icatsolutions.shop.
These Digital Delivery Terms apply to all digital marketing services you purchase or use through icatsolutions.shop. These terms outline the delivery methods, timeframes, client cooperation requirements, and related responsibilities.
icatsolutions.shop focuses on providing one-stop social media marketing services for UK and global e-commerce brands, including operational support for TikTok, Facebook, and other major social media platforms, advertising strategies, creative content creation, account management, and marketing solution optimization.
By purchasing or using our services, you acknowledge and agree to these Digital Delivery Terms.
- Digital Service Delivery Instructions
As icatsolutions.shop provides digital marketing services, all services are completed online and do not involve the delivery of physical goods.
Digital delivery may include:
Social media marketing strategy solutions;
Advertising planning;
Account operation advice;
Creative content solutions;
Advertising creative files;
Marketing analysis reports;
Data optimization advice;
Influencer collaboration coordination solutions;
Other digital services provided according to the order agreement.
Service delivery is typically completed via email, online file sharing, customer management platforms, or other mutually agreed-upon digital methods.
- Service Initiation Time After the customer completes payment and submits complete service information, icatsolutions.shop will begin processing the order.
Generally:
Service preparation begins within 1-3 business days after payment confirmation;
The execution phase begins after customer information review;
Service initiation time may vary depending on project size, complexity of requirements, and customer feedback speed.
If the customer fails to provide the necessary information in a timely manner, the service initiation time will be postponed accordingly.
- Digital Content Delivery Timeframe
The estimated delivery times are as follows, depending on the service type:
3.1 Promotion Strategy Plan
Including market analysis, promotion direction, and advertising planning:
Estimated delivery time: 3-7 business days
3.2 Advertising Placement Plan
Including advertising structure planning, target audience analysis, and placement suggestions:
Estimated delivery time: 3-7 business days
3.3 Creative Content Production
Including advertising creative planning, content direction suggestions, and marketing creative plans:
Estimated delivery time: 5-14 business days
The specific timeframe will be determined based on the amount of content, the number of revisions, and project requirements. 3.4 Social Media Account Operation Support
Including account analysis, operational suggestions, and optimization plans:
Estimated delivery time: 5-10 business days
3.5 Data Analysis and Optimization Report
Including promotion data compilation, effect analysis, and optimization suggestions:
Estimated delivery time: 3-7 business days
- Client Information Requirements
To ensure the service is completed on schedule, the client needs to provide the following in a timely manner:
Brand information;
Product information;
Target market information;
Advertising account authorization (if required);
Brand images, videos, or other materials;
Specific promotion goals.
Incomplete, inaccurate, or delayed information provided by the client may result in delivery delays. icatsolutions.shop will not be liable for any delays caused by such delays.
- Digital File Delivery Methods
Completed digital services may be delivered via:
Client-designated email address;
Online file sharing link;
Project management platform;
Other online methods confirmed by both parties.
Clients should ensure they provide valid contact information and check relevant delivery notifications promptly.
- Modifications and Adjustments
To ensure the service meets client needs, some digital deliverables may include reasonable adjustments.
Clients may request modifications after receiving the deliverables.
Generally:
Clients must provide feedback within 7 business days of receiving the deliverables;
Failure to respond within this period will be considered acceptance of the delivered content;
Additional modifications beyond the original service scope may incur additional costs and a new delivery cycle.
- Service Completion Confirmation
The order is considered complete once icatsolutions.shop has completed the agreed-upon service content and digital delivery.
As digital marketing services are customized, upon delivery:
Clients retain the right to use the service within the agreed-upon scope;
Service fees will not be automatically refunded due to market changes, sales results, or differences in advertising performance;
Clients should use and evaluate the promotion plan according to their own business needs.
- Third-Party Platform Factors
Our services may involve TikTok, Facebook, and other third-party platforms.
Due to the presence of third-party platforms:
- Algorithm adjustments;
- Changes in review rules;
- Updates to advertising policies;
- Account restrictions;
- Technical maintenance;
- Therefore, the actual promotional effect and execution time may be affected by the third-party platform.
icatsolutions.shop will do its best to assist clients in optimizing their promotional plans, but does not guarantee that the third-party platform will always maintain fixed rules or effects.
- Description of the Nature of Digital Products
The client understands and agrees that:
- This service is a digital service;
- No physical product delivery is provided;
- The service is completed online;
- Unlike physical goods, it cannot be returned after purchase.
All services will be delivered digitally according to the order agreement.