Welcome to icatsolutions.shop.
This refund policy applies to all digital marketing services purchased through icatsolutions.shop. This policy explains the conditions, processing procedures, and processing time for refund requests.
icatsolutions.shop focuses on providing one-stop social media marketing services for UK and global e-commerce brands, including advertising strategies, account management support, creative content creation, targeted ad placement, and marketing optimization services for TikTok, Facebook, and other major platforms.
As our services are digital marketing services involving solution development, human resources, content creation, and resource coordination, the refund policy will be processed based on the service status and order details.
- Description of the Nature of Digital Services
The services provided by icatsolutions.shop are digital products and digital marketing services and do not involve the shipping of physical goods.
Purchased content may include:
Marketing solutions;
Advertising strategies;
Social media management services;
Creative content creation;
Data analysis reports;
Digital marketing consulting services;
Other customized promotion services.
Since resources and labor costs may have already been invested once digital services commence, refunds are subject to these refund terms.
- Refund Request Timeframe
Customers wishing to request a refund should submit their application within the following timeframes:
Before service commencement: Refund requests can be submitted;
Within 3 business days of service commencement: Refund requests can be submitted if the main service delivery has not yet been completed;
After 3 business days of service commencement: Refund requests will be assessed based on the actual progress.
Customers must submit their refund requests through the contact information provided by icatsolutions.shop and state the reason for the refund.
- Eligible Refund Circumstances
Customers may be eligible for a refund in the following situations:
3.1 Service Not Yet Commenced
If a customer has made payment but we have not yet commenced the relevant service, a refund can be requested.
3.2 Duplicate Payment
If duplicate payments occur due to technical reasons, we will refund the duplicate payment amount upon confirmation.
3.3 Service Unavailable
If icatsolutions.shop is unable to provide the service as agreed due to its own reasons, we will arrange a refund or other solutions based on the specific circumstances.
4. Situations Where Refunds Are Not Supported
Refunds are generally not applicable in the following situations:
Services have already begun;
Digital content has been delivered;
Advertising strategy has been completed;
Creative content production has begun;
The client has used or downloaded the delivered files;
The project cannot continue due to the client’s own reasons;
Results have changed due to changes in the rules of third-party platforms (such as TikTok, Facebook);
Project delays have been caused by the client’s failure to provide necessary information.
Due to the customized nature of digital marketing services, fees for completed services may not be refundable.
- Refund Review Process
Upon receiving a refund request, icatsolutions.shop will review it.
The review process typically includes:
Confirming order information;
Checking the service execution status;
Assessing the completed work;
Confirming the final refund amount.
The refund review time is typically:
3-7 business days.
After the review is completed, we will notify the client of the result via email or other contact methods.
- Refund Arrival Time
Once the refund is approved, it will be returned to the original payment method.
Estimated arrival time:
Credit/Debit card payments: Typically 5-10 business days;
Third-party payment methods: Typically 3-10 business days;
Bank processing time may cause delays in actual arrival time.
The specific arrival time depends on the processing speed of the payment institution or bank used by the customer.
- Partial Refund Policy
If part of the service in the order has been completed, but the remaining service has not been performed, icatsolutions.shop may provide a partial refund based on the actual completion percentage.
The refund amount will be based on a comprehensive assessment of:
Completed service content;
Incurred labor costs;
Delivered digital resources;
Project execution stage;
- Advertising Costs Policy
If the service involves third-party advertising platform fees, such as advertising budgets on platforms like TikTok and Facebook:
Fees paid to third-party advertising platforms are generally not considered part of icatsolutions.shop’s service fees;
Actual costs incurred by the advertising platform cannot be directly refunded by us;
Refunds for unused advertising budgets will be processed according to the relevant advertising platform rules.
- Service Effectiveness and Refunds
The client understands that digital marketing effectiveness is influenced by various factors, including:
Market competition;
Product pricing;
Changes in user needs;
Advertising platform algorithms;
Industry environment.
Therefore:
Sales results not meeting expectations;
Traffic growth lower than expected;
Ad conversion rates not meeting expectations;
These do not automatically constitute grounds for a refund.
icatsolutions.shop will continue to provide professional optimization advice according to the service agreement.
- Refund Contact Information
To request a refund, please contact us through the following methods:
Company: ICAT SOLUTIONS LTD
Address: The Union Building, 51-59 Rose Lane, Norwich, England, NR1 1BY
Email: icatsolutions@hotmail.com
Phone: +44 7517 456301